privacy policy

At Poetry in Flowers, your privacy is important to us. This policy explains how we collect, use and protect your personal information when you visit our website or place an order with us.

who we are

Poetry in Flowers is an independent florist based in Hednesford, Staffordshire, creating seasonal floral designs inspired by the language of flowers.

If you have any questions about this policy, please contact us at: poetryinflowers@hotmail.com

what information we collect

We may collect the following information when you interact with out website:

• Your name

• Your email address

• Phone number

• Delivery or collection address

• Order details

• Messages sent via contact forms

  We only collect information that is necessary to provide our services.

how we use your information

Your information is used for :

• Process and fulfil orders

• Arrange delivery or collect

• Respond to enquiries

• Provide customer support

• Meet legal and accounting requirements

  We will never sell or share your personal information with third parties for marketing purposes.

payments

Payments made through our website are processed securely via trusted third-party payment providers. We do not store or have access to your full payment card details.

cookies

Our website may use cookies to help improve functionality and understand how visitors use the site. Cookies do not give us access to your computer or personal information beyond what you choose to share.

how we protect your data

We take appropriate steps to keep your information secure and only retain it as long as necessary for business or legal purposes.

your rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Ask for corrections

• Request deletion where appropriate

  To do so, please contact us using the details above.

changes to this policy

This policy may be updated from time to time. Any changes will be published on this page.